Shipping policy

Last updated: October 28, 2026

In short

Southern California: delivery on Epic's own truck, next business day in most cases, and often the same day.
Everywhere else in the U.S.: FedEx for cartons and smaller rolls, and LTL freight for full rolls and pallets.
Will-call: pick up from our Anaheim warehouse by appointment.
Freight is quoted with your order, because it depends on roll width, weight and where it is going.
Inspect every delivery before you sign, and tell us about damage within 2 business days.

Order processing

Orders are processed once they are confirmed in writing and payment or credit terms are in place. Orders confirmed before our daily cutoff are usually routed for delivery or shipment the same business day. Call us at (714) 533-8400 for today's cutoff or a rush order. Cut-to-length and special-order items may need extra time, which we will tell you when we confirm the order.

We process orders Monday to Friday, except U.S. federal holidays.

Delivery options

Method	Best for	Typical timing	Cost
Epic delivery truck	Customers in our Southern California delivery area	Next business day in most cases; same day is often possible	Quoted with your order
FedEx Ground	Cartons, narrow rolls and smaller orders anywhere in the contiguous U.S.	1 to 5 business days after shipment	Quoted with your order
LTL freight	Full wide-format rolls and palletized orders	Usually 2 to 7 business days after pickup, by destination	Quoted with your order
Will-call pickup	Collecting from Anaheim yourself	Usually ready the same or next business day; we will confirm	No charge

Delivery times are estimates, not guarantees. Carriers, weather and other events outside our control can cause delays.

Will-call pickup

Pickup is by appointment at 725 E. Debra Ln., Anaheim, CA 92805. Call ahead so your order is cut, wrapped and waiting.
Bring your order or invoice number. Whoever collects may be asked for identification or a company purchase order.
Wide-format rolls can be more than 10 feet long. Please bring a vehicle that can carry them flat and protected from the weather.

Where we ship

We ship throughout the contiguous United States. For Alaska, Hawaii, U.S. territories, Canada or other international destinations, please contact us for a quote. International orders may be subject to duties, taxes and brokerage fees charged by the destination country, which the receiver pays unless agreed otherwise.

Freight deliveries

Large rolls and pallets ship on a truck that may not have a liftgate. If you need a liftgate, an inside delivery, a residential delivery or a delivery appointment, tell us when you order so we can include it in your quote. These services cost extra, and charges for services requested later or required on arrival will be passed on.
Someone must be available to receive the shipment during business hours. Redelivery or storage charges caused by a missed delivery will be passed on.
Please double-check your delivery address. Charges for correcting an address after shipment will be passed on.

Receiving and damage

Please inspect every delivery before you sign for it.

Count the pieces against the delivery receipt or bill of lading.
Look for damage to boxes, wrapping, roll ends and cores. Wide rolls are easy to crush at the ends.
Write any damage or shortage on the receipt before you sign. "Subject to inspection" alone is not enough for most carriers.
Tell us within 2 business days, with photos, and keep all packaging until the claim is settled.

We will handle the claim with the carrier and arrange a replacement or credit. See our Returns and Refund Policy for details.

Title and risk of loss

Risk of loss passes to you when goods are delivered to your address or handed to you at will-call. For FedEx and freight shipments, we file claims with the carrier on your behalf if you follow the receiving steps above. Title passes to you once the goods are paid for in full.